FAQs

PRE-LAUNCH ORDERS WILL BE SHIPPED IN THE FIRST DAYS OF AUGUST.

ORDERS TYPICALLY TAKE 4-7 BUSINESS DAYS WITHIN THE UNITED STATES AND 7-14 BUSINESS DAYS FOR INTERNATIONAL SHIPMENTS. FOR FURTHER DETAILS, PLEASE REFER TO OUR SHIPPING POLICY.

COMPATIBLE WITH MAGSAFE TECHNOLOGY BUILT INTO IPHONE 12 ONWARDS. WE RECOMMEND USING IT WITH A MAGSAFE CASE RATHER THAN ATTACHING IT DIRECTLY TO THE PHONE, AS IT STICKS BETTER. ENSURE YOUR CASE HAS A STRONG MAGNET FOR SECURE ATTACHMENT. FOR THOSE WITH IPHONE 11 OR EARLIER MODELS, OR ANY OTHER PHONE BRAND WITHOUT THIS TECHNOLOGY, YOU CAN STILL ENJOY THE GLOSSTIK BY SIMPLY PAIRING IT WITH A CASE FEATURING AN INTEGRATED STRONG MAGNET.

THE GLOSSTIK IS MADE OF SILICONE AND HAS AN INTEGRATED MAGNET.

WE RECOMMEND USING IT WITH A MAGSAFE CASE RATHER THAN ATTACHING IT DIRECTLY TO THE PHONE, AS IT STICKS BETTER. ENSURE YOUR CASE HAS A STRONG MAGNET FOR SECURE
ATTACHMENT. WE DO NOT RECOMMEND USING CASES WITH TEXTURES OR NON-FLAT SURFACES, AS THE MAGNET MAY NOT WORK PROPERLY.

WE RECOMMEND CLEANING IT WITH A WIPE. IF THE STAIN PERSISTS OR IS DIFFICULT TO
REMOVE, USE A CLOTH WITH LUKEWARM WATER AND SOAP. AVOID SUBMERGING THE
GLOSSTIK IN WATER AS THE MAGNET COULD BE DAMAGED.

THE GLOSSTIK MEASURES 87MM X 62MM X 23MM AND WEIGHS 87 GRAMS.

THE GLOSSTIK CAN FIT 2 CARDS. WE RECOMMEND ALWAYS USING 2 CARDS INSTEAD OF 1, AS A SINGLE CARD MIGHT SLIP OUT DEPENDING ON ITS THICKNESS.

FOR GENERAL INQUIRIES, YOU CAN LEAVE US A MESSAGE ON 'CONTACT US' OR SEND US AN
EMAIL AT HELLO@MYPHORE.COM, AND FOR INQUIRIES RELATED TO YOUR ORDER, PLEASE
CONTACT US AT SUPPORT@MYPHORE.COM.

PLEASE SEND US AN EMAIL AT HELLO@MYPHORE.COM, WE'D LOVE TO
WORK WITH YOU.

PLEASE SCROLL TO THE BOTTOM OF THE PAGE AND YOU WILL FIND THE OPTION TO
TRACK YOUR ORDER.

'PHORE' IS PRONOUNCED 'FOREH,' NOT 'FOR.' IT RHYMES WITH 'FOREST.'